Home / Billing
Back Billing
SkeletonUsage over 2 billing periods, write-off sign-off, and customer comms for aged charges.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
Usage over 2 billing periods, write-off sign-off, and customer comms for aged charges.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
When it is back-billing
Definition vs a normal rebill / gap fill.
Write steps, rules, exceptions, and who to ping.
Write-off path
Use #business-backbilling-requests. Never add a write-off without sign-off.
Write steps, rules, exceptions, and who to ping.
Customer email
FYI invoice template, 14-day payment reschedule.
Write steps, rules, exceptions, and who to ping.
Limits & policy
Any cap, deceased, insolvency, CoT exceptions.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026