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Billing Basics
LiveMonthly billing only. No weekly or quarterly invoices. Variable DD only.
Billing queries: #biz-ops-help-hub
Business vs Domestic
| Business | Domestic |
|---|---|
| Invoices & Credit Notes | Statements |
| Charges and credits on separate documents | Running balance on one statement |
| Monthly only | Various cycles |
| Statements available on request for business accounts. | |
Billing Schedule
- Bills sent in the first 10 working days of each month
- Billing date: 1st of the month
- Kraken looks for a reading in the last 5 days and bills to that
- Many bills are manually reviewed by the business team before issue (to catch discrepancies)
How to Issue a Business Invoice or Credit Note
1
Un-bill and re-bill readings as needed (same as domestic). Charges and credits appear under Uninvoiced charges & credits on the left of the Invoices tab, created but not yet on a document.
2
Tick each charge or credit. Press Actions. Add charges to a new invoice, credits to a new credit note. Never mix them on the same document. They'll now show under Unissued invoices.
3
Click Preview. Check the billing period matches the charges period. Then select Issue to customer. After reload, the issued document appears on the right side of the tab.
4
Check the Payments tab to confirm the correct DD amount is scheduled. Invoices over £3,000 need manual approval. Rebilling may require deleting or adjusting payment amounts.
Meter Types
| Type | Code | Reading Source |
|---|---|---|
| Traditional NHH | N | Customer readings or estimate |
| AMR | RCAMY / RCAMR | D10s or estimate |
| Smart | S1 / S2 | Smart reads or estimate |
| Half-Hourly | H (PC=0) | Half-hourly data |
What Goes Where
| Invoice | Credit Note |
|---|---|
| Usage charges | Reversed charges |
| CSG (balance-related) | Settled advances |
| Write-offs | GSOP payments |
| Metering jobs | CSG (non-balance related) |
| Exit fees | Deposit returns |
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026