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Skeleton

OEB business product overview — how a commercial account is set up and what is different from domestic.

Skeleton page. Drop process notes, Kraken steps, and examples under each heading.
Purpose

OEB business product overview — how a commercial account is set up and what is different from domestic.

Quick links

Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it

Account types

Sole trader, limited, charity, multi-site.
Write steps, rules, exceptions, and who to ping.

Onboarding

Credit, deposit, SSD, first bill.
Write steps, rules, exceptions, and who to ping.

While on supply

Monthly invoice, variable DD, renewals.
Write steps, rules, exceptions, and who to ping.

Off supply / final

Final invoice, deposit return, debt.
Write steps, rules, exceptions, and who to ping.

Kraken checks

CheckWhat to look forIf wrong

FAQ

Common questions from the floor.
Q: …
A: …
Internal use only. Do not name Kraken or internal tools to customers. Updated 16 Sep 2026