Home / Accounts & Industry
CHI
SkeletonCustomer / household (or commercial holding) information used on the account — keep this page for the CHI process you use on the floor.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
Customer / household (or commercial holding) information used on the account — keep this page for the CHI process you use on the floor.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
What CHI means here
Define the acronym as the team uses it.
Write steps, rules, exceptions, and who to ping.
When to update CHI
CoT, name change, occupancy.
Write steps, rules, exceptions, and who to ping.
Impact on billing
VAT, correspondence, vulnerability flags.
Write steps, rules, exceptions, and who to ping.
Kraken location
Which tab / fields.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026