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Emails

Skeleton

Customer email subjects and body snippets used after billing, rebills and aged usage.

Known subject from the floor. Add full templates under each heading — do not put internal tool names in customer mail.

Aged usage / rebill

If usage is over 2 billing periods old, or you have rebilled:

  • Subject example: FYI: Regarding your latest invoice.
  • E.g. sending a bill in September → email any usage prior to 1 July.
  • Reschedule collection for 14 days and approve. If in credit, cancel payment requests.

Photo / read query

Use <b.photo>. Do not ask repeatedly if already requested recently.
Paste the live snippet here.

Payment plan confirm

Dates 1st–28th, length, amount per take.
Paste the live snippet here.

Switch blocked (debt)

Customer-facing reason only: Outstanding balance of [£x] on your account. Do not list the 10 objection criteria.

More templates

Final bill, deposit return, VAT form chase, complaint holding reply.
Subject + body for each.
Internal use only. Do not name Kraken or internal tools to customers. Updated 16 Sep 2026