Home / Billing
EMT
SkeletonException / EMT work that sits around billing — queues, ownership, and what billing must not touch.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading.
Purpose
Exception / EMT work that sits around billing — queues, ownership, and what billing must not touch.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
What EMT owns
Define the acronym as the team uses it and the queue.
Write steps, rules, exceptions, and who to ping.
Handoff from billing
When to pass a case vs keep working it.
Write steps, rules, exceptions, and who to ping.
Handoff back to billing
What good looks like when it returns.
Write steps, rules, exceptions, and who to ping.
Do not
Things EMT or billing should never do on each other's work.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026