Home / Billing
Imserv
SkeletonData collector / Imserv reads, D10s, missing or late data, and what billing does with them.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
Data collector / Imserv reads, D10s, missing or late data, and what billing does with them.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
When we use Imserv
When do we rely on Imserv vs smart / customer / estimate?
Write steps, rules, exceptions, and who to ping.
Missing or late D10s
Wait, estimate, or escalate? Who has reprocess powers?
Write steps, rules, exceptions, and who to ping.
Wrong or spiked reads
Dispute / photo / leave for DC.
Write steps, rules, exceptions, and who to ping.
HH / AMR specifics
Any Imserv path that differs by meter type.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026