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Payment Plans

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Manually scheduled so they do not impact Variable Direct Debit payment schedules. Last modified 17/02/2026.

Energy Specialists can offer a maximum plan of 12 months. Anything over needs to be confirmed by the credit team on #business-credit-queries.

TLDR

  • Payment plans for businesses need to be manually scheduled so they do not impact Variable Direct Debit payment schedules
  • Energy Specialists can offer a maximum plan of 12 months; anything over needs to be confirmed by the credit team on #credit-queries-general

Key Rules

When setting up a payment plan, only use a fixed DD if we have lost supply or the account is final.

  • Businesses must have a variable DD in place to cover their ongoing usage. Establishing a fixed DD means a customer is breaching our terms and conditions and not covering its usage. Instead, schedule payments one by one once the DD is initiated.
  • If a customer is on supply with us, they may request a payment plan for up to 12 months to settle debt less than 12 months old. Unpaid debt over 12 months must be paid upfront. If a customer cannot afford this, raise it in #credit-queries-general and a Business Credit Specialist will help you.
  • If a direct debit fails and the customer is on a payment plan, delete the existing individual payment segments then re-add the individual monthly DD payment requests for the payment plan.

How to Set Up a Business Payment Plan

1
After the account is billed to date on an actual read, we can have a true reflection of their outstanding amount and offer a payment plan.
2
Once the customer has agreed to a suitable length of plan and confirmed what date payments can be taken, we can begin setting this up (we can offer payments to be taken between the 1st and 28th).
3
To do this, go to Payments and select +DD, then add the payment accordingly.
4
This step then needs to be completed and scheduled for each payment of the entire plan length.
Once set up, you will be able to see all payment plan payments under Payments.
Internal use only. Do not name Kraken or internal tools to customers. Updated 16 Sep 2026