Home / Billing
Refunds & Deposits
SkeletonHow refunds leave the account, how deposit returns hit the ledger, and bank detail checks.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
How refunds leave the account, how deposit returns hit the ledger, and bank detail checks.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
Refund types
Credit refund, deposit return, duplicate DD, final account.
Write steps, rules, exceptions, and who to ping.
When we refund vs leave on ledger
On-supply vs lost, debt offset.
Write steps, rules, exceptions, and who to ping.
Bank details / BACS
Where to check, what to never put in Slack.
Write steps, rules, exceptions, and who to ping.
Kraken clicks
Ledger moves, payment request cancel, credit note.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026