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Slack Channels
SkeletonWhere to ask so the floor does not scatter the same question.
Channel names taken from the old hub. Add Slack deep-links and owners when you have them.
| Channel | Use for |
|---|---|
#biz-ops-help-hub | General billing / ops queries, deposits stuck on invoices |
#business-backbilling-requests | Write-off sign-off. Do not add a write-off without this channel |
#business-credit-queries | Plans over 12 months, credit decisions |
#credit-queries-general | Also used for plans over 12 months and unaffordable upfront aged debt |
| Industry / complaints / product — add real names |
More channels
#… — what it is for, who watches it, what not to post (account numbers, bank details).
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026