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SME
SkeletonSME-specific product, credit and billing differences vs larger commercial.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
SME-specific product, credit and billing differences vs larger commercial.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
Who counts as SME
Thresholds / product codes.
Write steps, rules, exceptions, and who to ping.
Tariff & contract notes
Fixed vs variable, renewals.
Write steps, rules, exceptions, and who to ping.
Credit / deposit differences
Anything that is not on the deposits page.
Write steps, rules, exceptions, and who to ping.
Support model
Which queue owns SME.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026