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Vulnerability & Affordability
SkeletonFlags, payment support, and how billing should treat vulnerable business customers / mixed-use sites.
Skeleton page. Drop process notes, Kraken steps, and examples under each heading. Orange-dot pages in the nav still need filling.
Purpose
Flags, payment support, and how billing should treat vulnerable business customers / mixed-use sites.
Quick links
Add sheets, KO pages, Slack deep-links, forms.
• Link 1 — what it is used for
• Link 2 — who owns it
• Link 2 — who owns it
Flags to look for
Priority / vulnerability / PSR-style tags if used on biz.
Write steps, rules, exceptions, and who to ping.
Affordability routes
Plans, credit team, third parties.
Write steps, rules, exceptions, and who to ping.
What not to do
Disconnection / objection constraints.
Write steps, rules, exceptions, and who to ping.
Comms tone
Empathy rules from the floor.
Write steps, rules, exceptions, and who to ping.
Kraken checks
| Check | What to look for | If wrong |
|---|---|---|
FAQ
Common questions from the floor.
Q: …
A: …
A: …
Internal use only. Do not name Kraken or internal tools to customers.
Updated 16 Sep 2026